We were exhilarated when we heard about the release of the
much-awaited movie of the year ‘The Cabin in the Woods’ showcasing at QFX
Cinema, Civil Mall. We bought the tickets a day in advance- we predicted a
housefull of enthusiasts just like us.
We were prepared to be awed by this movie. It was 4:55 pm
when we made our way to the theater. Bag- checked, ticket- checked! I was
walking towards auditorium 2 when a guard suddenly says, “Sorry miss, this
movie is not playing in the theater.” I couldn’t register the guard’s words. He
must be confused, I thought. Then he pulls the group near the ticket-counter
and points at an insignificant notice on an A4-size paper. “We regret to inform
that the movie ‘The Cabin in the Woods’ releasing Friday has been cancelled due
to technical reasons.”
Really? This can happen? After paying for the tickets a day
in advance! After being checked by security minutes before the show starts! The
guard’s job was done and he walked off. We were left baffled staring at the
notice. No manager, no customer service, no one to question-just a piece of
paper! Are we to question the A4-size paper?
Only in this country can an incident like this occur and
only in this country can they get away with anything, lets say with a piece of
A4-size paper. Customer service is unheard of here. ‘Aye Aye Captain’ is what
customers have to get accustomed to.
…
EC
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